If you have forgotten your password you can contact the Pharmacy National Administration Service for support by calling 0333 200 1133.
If you are unable to answer your security questions the helpdesk will use your mobile phone number to authenticate you. If you do not have a mobile phone number on the directory you
will need to speak to the shared mailbox owner of your premises account and they will need to contact the helpdesk to confirm they can authenticate you and ask them to reset your password. The national helpdesk will ask the shared mailbox owner to confirm the mobile phone number for the temporary password to be sent to. It is the responsibility of the shared mailbox owner to ensure local validation checks on individuals have been completed.
Further information on password resets can be found in the portal guidance
https://portal.nhs.net/Help/portalindex . The guidance also includes instructions on how to set
security questions and answers.
