If you are leaving your organisation you will need to notify the national administration service for social care providers by emailing [email protected], who will mark your NHSmail account as a ‘leaver’. If you are moving to another social care provider you will also need to inform the national administration service so they can mark you as a ‘joiner’ to your new organisation.
If you are leaving the social care profession and no longer require an NHSmail account, your account will be permanently deleted 30 days after being marked as a ‘leaver’. You should ensure any data relating to your role is saved locally as once the mailbox has been deleted, any data contained within it can no longer be retrieved.
If you are a shared mailbox owner, you will need to ensure a new owner is identified and the national helpdesk are informed.
Note: NHSmail accounts that are marked as ‘leavers’ are permanently deleted after 30 days, if no new organisation is identified. Additionally, NHSmail accounts that are not utilised for 90 days are de-activated and will be permanently deleted after a further 90 days
