If you are leaving your Practice you will need to notify the shared mailbox owner who will remove your NHSmail account from the shared mailbox for the pharmacy that you are
leaving. Your NHSmail account can be added to any new Community Pharmacy that you join by contacting the shared mailbox owner for that site. If you are the shared mailbox owner
you will need to contact the Pharmacy national administration service helpdesk at [email protected] or by calling 0333 200 1133 and ask for your permissions to be
removed from the shared mailbox and advise who should now be added as the shared mailbox owner.
If you are leaving the Pharmacy profession or not taking up a new role at another Community Pharmacy, please contact the Pharmacy national helpdesk [email protected] who will mark your account as a ‘leaver’. Your account will be permanently deleted after 30 days.
Pharmacists that transfer from Community Pharmacy to Clinical Pharmacy roles with an NHS Organisation can transfer their NHSmail account to their new role by asking the
NHSmail Local Administrator in their new organisation to mark their account as a ‘joiner’.
This must be done within 30 days of the account being marked as a ‘leaver’ to ensure it is not deleted.
Note: NHSmail accounts that are marked as ‘leavers’ are permanently deleted after 30 days
if no new organisation is identified. Additionally, NHSmail accounts that are not utilised for 90
days are de-activated and will be permanently deleted after a further 90 days.
