If you know the answers to your security questions and have a mobile number set within the profile section of your account (note: you must have access to this mobile), you will be able to unlock your account.
If you do not know the answers to your security questions or you do not have a mobile phone number associated with your account, you will need to contact your Local Administrator to unlock your account.
If you lock your NHSmail account, follow the steps 1-5 in Self-service password reset to answer the security questions as part of the authentication process. Once you have correctly answered the security questions, you will get two options.
Option 1. To unlock the account without resetting your password:
Select Unlock and Keep Current Password
The following message will be displayed:
Option 2. To unlock the account and reset the password:
Select Unlock and Reset Password
A text message with a new temporary password will be sent to the mobile number associated with your account.
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- Twelve attempts to login with an incorrect password will lock your account
- Three attempts to answer the security questions with incorrect answers during self-service password reset will lock your account
- You will need to contact your Local Administrator to unlock your account if you do not know the answers to your security questions or you do not have a mobile phone number associated with your account
