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Unable to join audio/video as an Instant Messaging and Presence-only user

Issue Description: Users who are enabled for Instant Messaging and Presence-only cannot join the audio/video for Skype for Business Meetings. The Skype for Business desktop application will launch and join the call, but no audio/video will be available.

User Impact: The user is unable to join the audio/video of the audio/video for the Skype for Business Meeting.

Latest Update and Guidance:

Guidance for Users: The user should join the call via the Skype for Business web application as a guest. User should follow the instructions below to join as a guest:

    1. Open the Skype for Business Meeting from Outlook / Outlook Web App
    2. If available in the meeting invitation, click Skype for Business Web App as per the screen shot below.

Skype web app meeting

  1. If this link is not available in the meeting invitation do the following;
    • Right click on Join Skype Meeting and select Copy Hyperlink .
    • Open a new browser window
    • Paste the copied URL into the browser box and add ?sl=1 at the end e.g. https://join.nhsmeeting.com/meet/ted.jones/V5T8957J?sl=1
    • Press Enter to open the meeting via the Skype for Business web application.
  2. Click Sign in as a guest to the meeting Guest to meeting
  3. Click to download the Skype for Business Web App plug-in if not previously completedSkype meeting
  4. If the meeting does not automatically launch in the web application, click Join the meeting
Updated on 09/04/2019

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