Local Administrators can now raise Service Requests and Incident tickets directly into the NHSmail Helpdesk by using the NHSmail Helpdesk Self-Service. For guidance on when to use the Service Request and Incident category types, please refer to this article.
The NHSmail Self-Service provides Local Administrators with the ability to perform the following:
- Raise a new ticket
- View a ticket update and status
- Add ticket commentary to an existing ticket
- Resolve a ticket
- Re-open a ticket that resides in a Resolved state
- Raise a Forensic Discovery Request (approval required)
When accessing the NHSmail Helpdesk Self-Service, you will be redirected to the NHS.net login page to enter your NHS.net username and password.
To access the NHSmail Helpdesk Self-Service, click on the following button:
