When using the Outlook Client software connected to a local organisation domain, users should be aware that when prompted for NHSmail login credentials Outlook by typically offers the local domain username and only requests a password. NHSmail users should check closely the username that is being offered and if it is not your NHSmail email address choose the ‘Use a different account’ option to allow you to type in a replacement username (your NHSmail email address) and then add your NHSmail password.
Likewise, when adding an NHSmail account to the Outlook Client for the first time the software defaults to the local domain username when following the account setup wizard. To add your NHSmail email address, simply start deleting characters from the email address text box and the window will expand to allow you to enter your NHSmail credentials.
