Issue Description: When attempting to send an email to an existing address, a non-delivery report is received stating that ‘The message wasn’t delivered to anyone because there are too many recipients. The limit is 0. This message has 1 recipients’.
An example of the message received within the non-delivery report is as follows:
Latest Update and Guidance: This kind of non-delivery report is received when the user sends email without agreeing to the AUP and setting security questions in Portal. Users need to accept the AUP and set security questions before being able to send emails – otherwise will receive this error when sending emails.
