Introduction
Target Audience: NHSmail end users who wish to download and install or remove the Skype for Business application on their mobile device.
This guide provides information on downloading, installing, signing in and removing the Skype for Business application (app) on a mobile device.
A mobile app is a computer program designed to run on mobile devices such as smartphones and tablet computers. This means that users are able to connect to their Skype for Business account from their phone, taking advantage of the NHSmail Instant Messaging and Presence (IM/P) service while on the move. This guide gives instructions on downloading the Skype for Business app for Apple (iOS), Windows Phone and Android devices. This does not represent a complete list of every device on the market, but three of the most popular smartphone operating systems. If you
have a device that cannot be matched to the information in this guide, please contact the device manufacturer for further information or search online.
Exchanging Patient & Sensitive Information
As with any other form of communication, exchanging patient or sensitive information via Skype for Business IM/P should be done in accordance with local information governance procedures. Please ensure you abide by local policies.
For more information see the Sharing Sensitive Information Guide, available on the Training and Guidance pages.
iOS (Apple) Devices
Follow the instructions below to download, install and sign in to and remove the Skype for Business app for Apple iOS devices.
Installing
From your device’s main menu, tap the App Store logo (shown below).
Select Search from the bottom toolbar, and search for Skype for Business.
The first search return will show Skype for Business (formerly Lync 2013). Tap Get then Install.
You may be asked for your iTunes password. Follow instructions and your download will begin automatically.
Signing in for the first time
On your device’s main menu, swipe through your apps until you find
the Skype for Business icon 
Tap the icon to open the app
Enter your sign-in details. The Sign-in address is the username you use to sign in to your NHSmail account, while the Password is your NHSmail account password
You will then be asked to provide your mobile number with country code on the screen below. N.B: If your organisation has upgraded to the Skype for Business audio and videoservice (a top-up service available from NHSmail), Skype for Business calls will be forwarded to this number when you do not have a Wi-Fi or network data connection. Please note this may affect your mobile data usage.
Tap Next when you have provided your mobile number
Read and accept the app’s licensing agreement, and then click Done
Signing out
Tap your picture in the top left of the Skype for Business screen
Select Sign Out from the bottom of the menu
Once you have signed out, you will no longer be able to receive instant messages, calls or notifications from the app.
Removing the app from your iOS (Apple) device
Tap and hold the app icon until it shakes
Tap the small x, and then tap Delete. This also deletes associated data, as well as the app itself
Tap the Home button on your device to return to the main menu
Windows Phone Devices
Follow the instructions below to download, install and sign in to and remove the Skype for Business app for Windows Phone devices.
These instructions are for devices with the Windows Phone 8.1 operating system. For instructions for other devices, please contact the device manufacturer or search online.
Installing
From your device’s Start screen, go to the Store
Use the search function to find Skype for Business
Tap on Skype for Business and then tap Install at the bottom left of the screen. You may be asked for your Store password. Follow instructions on the screen.
Signing in for the first time
From your device’s Start screen, swipe left to view your installed apps
Search for Skype for Business, and tap the icon to open the app
Enter your sign-in details, and then tap Done.
The sign-in address is the username you use to sign in to your NHSmail account, while the password is your NHSmail account password
You will next see the Customer Experience Improvement Program screen. You can tap Join to opt-in to sending anonymous data about any app issues and usage to Microsoft, or tap No thanks if you prefer not to participate
Next, review the Push Notification and Phonebook Access settings:
- Set Push Notifications to On, if you want to get an alert when you receive a
new call or instant message. - Set Allow phone book access to on if you want to be able to search your
device’s contacts from the Skype for Business contact list. These settings can
be changed at a later date if required.
Tap Next when finished
Tap More on the main Skype for Business screen
Select Sign Out
Once you have signed out, you will no longer be able to receive instant messages, calls or notifications from the app.
From your device’s Start screen, swipe left to view your installed apps
Tap and hold the Skype for Business icon, and then tap Uninstall
Tap Yes to confirm
Android Devices
Follow the instructions below to download, install and sign in to the Skype for Business app for Android devices.
From your device’s home screen, tap the Google Play Store icon (shown below)
Click on the Search icon (magnifying glass), and search for Skype for Business
Tap Install. You may be asked for your Store password. Follow instructions and your download will begin automatically
On your device’s main menu, browse your apps until you find the Skype for Business icon
Tap the icon to open the app
Enter your sign-in details. The Sign-in address is the username you use to sign in to your NHSmail account, while the Password is your NHSmail account password. Then tap the Advance button
You will then be asked to provide your mobile number with country code on the screen below. If your organisation has upgraded to the Skype for Business audio and video service (a top-up service available from NHSmail), Skype for Business calls will be forwarded to this number when you do not have a Wi-Fi or network data connection. Please note it is not mandatory to enter your mobile number
If you select Sync Contacts, the contacts stored on your device will be accessible from the Skype for Business app. When you have finished, tap the Advance icon
Signing out
Tap your picture on the main app screen
Select Sign Out
Once you have signed out, you will no longer be able to receive instant messages, calls or notifications from the app.
Removing the app from your Android device
Open the app by tapping on the Skype for Business icon from your device’s home screen
Select Uninstall from the top of the page, and then click to confirm the deletion
BlackBerry Devices
The Skype for Business app is not available for BlackBerry devices
