Marking an NHSmail Office 365 Hybrid user as a Leaver

When a user leaves one NHS organisation to move to another NHS organisation which is also using NHSmail, their email account can be transferred. Instructions on how to do this can be found in the NHSmail Portal Admin Guide in the section called ‘Marking a user as a leaver’. Where the user is also enabled for NHSmail Office 365 Hybrid services as part of an Office 365 User Policy, additional actions will be required to remove the associated Office 365 licences and application access permissions. This action will happen automatically at the point the user is marked as a leaver. Prior to marking a user as a leaver, Local Administrators will need to consider whether the user’s OneDrive data should be deleted or retained. If retained, the data will be accessible to the user should their account be licensed for the NHSmail Office 365 Hybrid Service at their new organisation. This section outlines how to delete the user’s OneDrive data should this be determined as a local organisation’s policy.