The first time you log into your NHSmail account at www.nhs.net, as a new user you will need to complete three tasks before you are able to start using your account to send and receive emails; Accepting the AUP, updating your profile and setting your security questions and answers Firstly, every user of the NHSmail service is required to sign up to the Acceptable Use Policy. This policy defines your responsibility to make sure you use the NHSmail service properly and without doing anything to compromise the security of the information that you send or receive. It is a promise to all NHSmail users, the public and patients that you are continually mindful of the information that you are sharing over NHSmail
Acceptable use policy only appears when you follow welcome email or log into portal for first time.
To log in for NHSmail for the first time as a new user:
1. Log into your NHSmail account using your temporary password
Your local administrator will provide you with your temporary password following a method approved by local policy guidelines.
You will then be prompted to change your password
2. Enter your old password and new password twice in the appropriate text boxes and click Submit
Once the password has been accepted, you will be prompted to log in with this new password
3. Enter your new password and click Sign in
4. Read the Acceptable Use Policy and agree to the terms by clicking Accept at the bottom of the page
You will then be prompted to update your profile details and set your security questions and answers
