Intune Trial (Private Beta) Android FAQs
Please do not contact the NHSmail Live Service Team with any queries or issues related to the Intune Trial as they will be unable to assist you.
All Intune Trial participants should contact their local IT Admin/s with any queries or issues if these FAQs don’t offer resolutions.
This article contains frequently asked questions about getting started and accessing applications on your device. Please read through this article if you have an issue with your device and follow the answers provided in order to try to resolve the issue yourself.
Important:
If you are unable to resolve your issue with the help of these FAQ’s, please contact your local IT Admin/s. Contact details for your local IT Admin/s can be found in the Intune Private Trial Help & Support article.
Local IT Admin/s will be responsible for the configuration of devices and policies, so not all these issues will be applicable to users.
Getting Started on Android
- Why isn’t my device turning on?
If your device is not turning on, it could mean that your device battery level is too low. In this instance, you should plug in your device into a power socket. If your device is still having issues turning on, there may be a hardware issue and your device will need to be replaced.
Please contact your local IT Admin/s.
- How do I enrol my Android Device into Intune?
To enrol your device into Intune you must either have a new or reset device (for existing devices), as well as the unique NHS QR enrolment token.
Please follow the steps below to get started with the enrolment. Alternatively, please refer to the Android User Start Guide.
- Turn on your device
- Tap the device screen 7 times in a row in quick succession
- The QR Scanner should now open
- Scan the unique enrolment QR code provided by your local IT Admin/s and follow the enrolment steps you will be guided through on the device
No. VPN connectivity will not be required to login to your device or to access applications.
- What applications are already installed?
A list of managed applications can be viewed below.
Disclaimer: Some stock Android applications (pre-built) may be removed during the fully managed enrolment process.
- Google Chrome
- Edge
- Company Portal App
- Intune Portal App
- Authenticator
- Can I access my Outlook/email on my device?
Outlook will not be installed as part of the baseline build so if you need to check your Outlook/email, you can do this via the Internet using the web browser.
- Why can’t I install applications from the app store?
Downloading applications has been disabled in the baseline configuration. If you require an application on the device, please reach out to your local IT Admin/s.
- Why can’t I access the Google Play store?
This has been disabled as part of the baseline configuration. If you require additional apps, please reach out to your local IT Admin/s.
- Why can’t I download/ play local media? (Apple TV, Apple Music)
This has been locked down as part of the baseline configuration. However, media content will still be able to be played through the Google Chrome browser.
- Why can’t I reset my device?
Fully Managed Android devices can only be reset by IT Admins.
If you require your device to be reset please reach out to your local IT Admin/s.
Accessories (External Devices)
- How do I connect peripherals to my iPad (Smartcards, Barcode Scanners, Sim Card Dongle)?
Barcode scanners and other essential work-related accessories will be able to connect to your device via Bluetooth.
Troubleshooting
- Why is my device crashing?
If your device is crashing regularly, there may be a hardware fault with your device.
Please contact your local IT Admin/s, as they will be able to assess the issue and work to resolve it. If there is a hardware fault, the device will need to be replaced by your local IT Admin/s.
- Why can’t I take screenshots?
If you are attempting to take a screenshot in a managed app you may see an error saying, “Couldn’t save screenshot, taking screenshots isn’t allowed by the app or your organisation.”
Fully managed devices do not allow you to take screenshots in managed apps which may hold company data. Other unmanaged applications should not cause any issues.
