Issue detailed description
It has been observed that when you use the import functionality to update an existing O365 user policy via the NHSmail Portal, all or a subset of the existing users on the policy lose their assigned O365 licences in the O365 tenant. This results in users losing access to their assigned O365 applications when they navigate to the O365 Portal following the user policy update. This issue only occurs when you use the import functionality to update the user policy, adding users through user picker (through the add button on the page). The create user policy isn’t affected because of this issue.
Interim work around
You can still add new users to the existing O365 User Policy in NHSmail Portal, but by using the add button where you’ll have to pick individual users from user picker. If you have large list of users (50+) you need to add to an existing user policy, then please raise a ticket with the helpdesk. For now, the import button will be disabled on the edit user page to prevent users from using this functionality until a fix is made and deployed.
Work-off plan
A fix for this issue is currently being tested, and will be part of the next Portal release (Heron) subject to successful testing. The current planned deployment date is week commencing 29 April 2019.
