Throughout your Refresh journey, you’ll receive the following three Countdown Comms sent directly to your nhs.net account. To find out more information, please check out the Refresh User Guide.

Here’s what they’ll look like:

1. Getting Started

You’ll receive this communication once we launch the NHSmail Refresh:

2. Upgrade Scheduled

You’ll receive this communication 1 to 2 weeks ahead of your Refresh:

3. Upgrade Complete

You’ll receive this communication once the Refresh is complete: