Deleting an account
If you require a user account to be deleted please mark the user account as a Leaver and after 30 days the account will be eligible for removal if not marked as Joiner to any organisation. Refer to Marking a User as a Leaver for more information.
Please note that deleting accounts function is available for Global Administrators, Global Helpdesk and Tenant Administrators only. If you require the account to be deleted urgently please contact [email protected], but this must be supported with a compelling business case.
If your organisation is connector managed, please be aware that any manual updates might be over-written by the connector
Restoring an account
An account can be restored if it has been accidentally deleted or if an account has been deleted that needs to be re-activated e.g. if an account was accidentally deleted due to two users having similar names
To restore an account:
1. Click Admin in the navigation bar at the top of the screen and select User Management from the drop down menu
2. Use the search box to find the account you wish to restore
Refer to the Searching for an Entry section for more information
Use the advanced search and search for ‘Deleted’ under Status for a list of all deleted mailboxes
3. Click on the user’s Display Name to open the User Details Page
4. Click Restore in the Actions box
5. Click Confirm
The following message will be displayed:
Account Restoration Period
- An account can be restored for up to approximately 180 days after deletion. Once the 180 day period has passed, the account will be permanently deleted.
- Following a permanent delete, the email alias will NOT be able to be used again to re-create accounts for up to two years (subject to the the release of email aliases following after two years have elapsed).
- If an account is restored, it has to be restored back to its original state prior to deletion.
