When a contact is no longer associated to your organisation, you must delete their account. This will remove their details from the NHS Directory as well as from any distribution lists they had been added to. The details of a contact are not restorable after deletion, you would instead have to re-create the contact entry. If you need to transfer a contact to a new organisation, refer to the Transferring a Directory Contact section for more information, you will not need to follow the Leaver/ Joiner process for a Directory contact
To delete a single contact:
Once a contact is deleted it cannot be recovered. Please ensure you have selected the correct contact before following the steps below
Click Admin in the navigation bar at the top of the screen and select Contacts from the drop down menu
Use the search box to find the contact that you wish to delete
Refer to the Searching for an Entry section for more information
Click the Contact’s Name to open the Edit Contact Page
Click the Delete button in the Actions box
Click Confirm to delete the contact
Bulk deletion of directory contacts
Click Admin in the navigation bar at the top of the screen and select Contacts from the drop down menu
Select the contact(s) you wish to delete by clicking on the check box to the left of its name
Click Delete
The following message(s) will be displayed:
Additional Information:
-
You will be able to re-create the contact if the contact becomes associated with your organisation again in future/ it was deleted by accident
