Should a scenario arise whereby further information has been identified that may assist with the resolution or fulfilment of a ticket. The SSP enables the ticket submitter to add comments/updates to an active ticket. This commentary will be visible by the tickets assignee to be used as part of any further action required. Please see the following screenshot.
The ‘Additional Comments’ text box should be used to add any commentary/updates that the ticket submitters wishes to add. On selecting the ‘Post’ button towards the bottom right of the box, the update will be added to the ‘Activities’ thread and will be visible in the application by the assigned support resource.
