Adding a ticket update
How to add an update to tickets.
- Home
- Knowledge Base
- Ticket
-
-
Watch Lists & Following a Ticket
The SSP consists of functionality for end users to receive notifications via email as well as notifications generated within the... -
Incident & Service Request Ticket Types
What the difference between incident and service tickets are and when to use them. -
Forensic Discovery Requests
How to raise a Forensic Discovery request via the NHSmail Helpdesk Self-Service. Please note that these requests will undergo a review/approval activity before being processed. -
Resolving a ticket
Resolving a ticket on SSP -
Viewing tickets & updates
How to view tickets and updates to tickets -
Raising a new ticket
How to raise a ticket via the NHSmail Helpdesk Self-Service.
