This information attached will inform you how to update security questions for your account.

How to reset a password for a user

NHSmail is evolving to bring you the best digital collaboration tools possible, so we want to know how you use technology at work and where you would most like to see improvement in the digital services available to you.

To keep your account secure you will need to change your password every 90 days.

Latest information on some new developments coming soon to the NHSmail service including new password policy, account lockouts, login event reporting and NHS Digital move to Skype for Business.

Users should be aware that when prompted for NHSmail login credentials Outlook by typically offers the local domain username and only requests a password.

When your password needs to be reset or updated you can visit the self-service page and update your password. If your user name and password keeps being rejected your account may be locked and require a password reset to re-gain access.

Information to assist with ensuring your account is ready to use self-service password reset and unlock functions.

If you are unable to answer your security questions the helpdesk will use your mobile phone number to authenticate you.

If you are locked out of your nhsmail account check this guide.