NHSmail Refresh

This guide will provide you with everything you need to know about the upgrade of the NHSmail service. This guide will be updated with any new information as we move through the transition period and highlighted at the beginning of the guide.  

There are some temporary functional changes to be aware of following your account refresh. Read the article to understand more including screenshots and examples to guide you.

Do you use a mobile device to access NHSmail? If so, please read this guide for steps on how to re-set up access following your upgrade.

Having issues following your migration? Please follow the below self-help steps, designed to provide quick and easy fixes to any issues you may be seeing.

Throughout your Refresh journey, you’ll receive the following three Countdown Comms sent directly to your nhs.net account.

This article provides a welcome to the Office 365 features available to NHSmail users following the service refresh. Explore the linked Microsoft training and guidance materials to get a feel for the newly available applications.

Browse the following FAQS for answers around the Refresh.