Access NHSmail Helpdesk Self-Service
Get started by accessing the NHSmail Helpdesk Self Service via this article.
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NHSmail Helpdesk Self-Service
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Raising a new ticket
How to raise a ticket via the NHSmail Helpdesk Self-Service. -
Viewing tickets & updates
How to view tickets and updates to tickets -
Resolving a ticket
Resolving a ticket on SSP -
Reopening a Ticket
Guidance on how to re-open a ticket that has been placed into a Resolved status. -
Quick Links
How to use the NHSmail Helpdesk Self-Service Quick Links menu. -
Forensic Discovery Requests
How to raise a Forensic Discovery request via the NHSmail Helpdesk Self-Service. Please note that these requests will undergo a review/approval activity before being processed.
