New users

What to do when you log into the portal for the first time

What to do if you are moving to another social care provider or leaving social care altogether

If you are leaving your organisation you will need to notify the national administration service for social care providers by emailing [email protected], who will mark your NHSmail account as a ‘leaver’
What to do if you are joining a social care provider and require an NHSmail account

If you do not have an NHSmail account you will need to inform the shared mailbox owner for your new provider, this is likely to be the organisation’s manager or administrator

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