New users

What to do when you log into the portal for the first time

Logging into NHSmail as a new user for the first time

What to do when you log into NHSMail for the first time
Creating security questions and answers

How to set up security questions and answers
What to do if you are joining a Community Pharmacy

How to link your existing nhsmail account to a cou
What to do if you forget your password

If you are unable to answer your security questions the helpdesk will use your mobile phone number to authenticate you.
What to do if you are locked out of your account

If you are locked out of your nhsmail account check this guide.
Help available to users

All NHSmail users can also contact the national helpdesk via [email protected] or call 0333 200 1133.
What to do if you are a Locum Pharmacist

Locum pharmacist guide
What to do if your name changes – Dentist

If your name changes for example, you get married and change your surname, you should contact the dentist administration team [email protected] via your nhs.net account.
What to do if you are moving to another dental practice or leaving dentistry altogether

If you are leaving your practice you will need to notify the dentist administration team by emailing [email protected] from your practice’s shared mailbox.
How to hide your mobile phone number from the NHS Directory

A mobile phone number needs to be provided when applying for an NHSmail account as temporary passwords are sent via...

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