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General Issues & Guidance

General Issues & Guidance

Non-Delivery Report – The email address you entered couldn’t be found

When attempting to send an email to an existing address stored in your email auto-complete selection list, or a new email address typed in manually, a non-delivery report is received stating that 'The email address you entered couldn't be found.
Auto-mapping of delegate and shared mailboxes in the Outlook Client

The auto-mapping of mailboxes that a user has permissions to is enabled by design across the NHSmail platform
Outlook Client prompting for local domain credentials

Users should be aware that when prompted for NHSmail login credentials Outlook by typically offers the local domain username and only requests a password.
Blacklisting – Email sent to external recipients (e.g. Gmail / Hotmail / Outlook.com) may be blocked or delivered to junk

The NHSmail Service experiences periodic issues relating to blacklisting.
Using Outlook Web App (OWA) with Internet Explorer 8 (IE8)

NHSmail users may experience reduced user interface performance whilst using the premium version of OWA with the IE8 browser via www.nhs.net.
Issues using Microsoft Outlook 2010 SP2 with NHSmail

Organisations should be aware that Windows XP is no longer supported by Microsoft. This means that this software is no longer tested when new software is released and is not provided with important security updates by Microsoft.

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