Overview
NHSmail is supporting NHS England and local health and social care providers with the enablement of secure email accounts to safely exchange patient or sensitive information with other health and social care professionals.
NHSmail is available to all domiciliary, residential or nursing care providers regardless of whether they support local authority, NHS or self-funded individuals.
Upon joining NHSmail, each organisation will have one shared mailbox account and up to ten user accounts per site.
The information below is applicable to care providers in England only.
Registration routes
1. National administration service (NAS) registration process
To join NHSmail via the national administration registration process please use the online registration portal tool.
This route is only available to social care organisations (for example, care homes and domiciliary care organisations). Registration should be completed by one person on behalf of each site.
Find out more about NHSmail on our support site pages.
2. Self-management process
This route is for care providers who wish to carry out the administration activities for their own NHSmail accounts by assigning a Primary Local Administrator.
To apply, please complete the self-management application form.
The below table confirms who is responsible for the day to day local administration of accounts according to the registration route chosen.
| Registration route | Responsible for managing the accounts | |
|---|---|---|
| 1. | National administration service (NAS) | NHSmail central team – known as NAS |
| 2. | Self-management | Care provider ICT team / department |
