To keep your account secure you will need to change your password every 90 days. You will be reminded to change your password via email 18, 10, 5, 2 and 1 day(s) before it expires.
Remember, you must change your password immediately if you think someone else knows what it is. If your password expires, you will need to contact your Local Administrator. Following a password change, you should ensure to update your new password on all devices e.g. mobile to avoid future lockouts
To change your password, click on the following button:
Alternatively:
1. Click Profile in the navigation bar at the top of the screen
2. Click Change Password at the top right of the screen
A new window will open within your browser
3. Enter your email address, your old password. You will need to re-enter your new
password twice in the fields provided
Refer to the Additional Information box in this section for information on password requirements
4. Click Submit
When your password has been updated you will see the following message
5. Click the cross at the top right of the window to close the window
You will need re-open a new browser, navigate to www.nhs.net and use your new password when you next log into the portal. Remember to update this new password on all additional devices e.g. mobile to avoid future lockouts
For your password to be valid:
- Your password must NOT include your username (pre-fix of your email address).
- It must contain a mix of three out of the following four character types:
- Uppercase letters (A-Z)
- Lowercase letters (a-z)
- Numbers (0-9)
- Symbols (!ӣ$%^&*)
- It must be 8 or more characters long
- It cannot be any of your four previous passwords
- Spaces or commas cannot be used
If you receive an error when attempting to change your password, check that it meets the requirements listed above and try again.
